Delivery Information

This policy sets out details of delivery for your online purchases. If you require clarification or have any questions please contact Customer Service on T: 0191 5166720 (8.30am to 4.30 pm Monday to Friday ).

Where we deliver

We will deliver to most addresses within UK, Europe and international locations. We require a complete street address for delivery – unfortunately we cannot deliver to a P.O. Box. Some remote locations cannot be serviced, however Going Global Skills’ carrier may be able to deliver to a local depot where you can collect your products.

The locations we can deliver to may change from time-to-time. Please call Customer Service Centre to find out if we deliver to your location.

How and when we deliver

All deliveries are made 8.30am to 5.00pm Monday to Friday by Going Global Skills’ chosen carrier. For orders placed before 4.00pm on a weekday, please allow from the confirmation of dispatch:

·         5-10 working days for delivery to most UK large regional towns some international deliveries may take longer.

 

Please note that these delivery times are estimates only, and actual delivery times may vary.

Items may be delivered to you individually and/or separately by different couriers and transport agencies.

For large items, the courier will attempt to contact you to arrange a delivery time using the contact details provided by you.

We are not responsible for any late delivery or failure to deliver due to circumstances beyond our reasonable control. For certain products, items may be delivered directly to you by Going Global Skills’ supplier.

The supplier will contact you shortly before delivery to arrange a suitable delivery time and delivery location (where reasonable) at your address. The supplier will contact you  to confirm these details. The supplier will deliver the product to your requested location at your address wherever possible. Please ensure that your requested delivery location is free from obstructions and is otherwise in a clean and tidy state to prevent any delivery delays. At the time of delivery, you will be asked to sign a form to acknowledge that the goods were delivered in good and proper condition. Where you have requested that a representative accept delivery of the goods on your behalf, this delivery acknowledgment will be obtained by the supplier from your representative. Please note that the supplier is under strict instructions to only deliver and obtain delivery confirmation from you personally unless you agree to other arrangements with the supplier.

Cost of delivery

Delivery charges are calculated on a per order basis and according to the weight and size of your order, and your delivery address.

If you would like an estimate of your cost of delivery, put the item into your shopping bag and displayed at the bottom is your estimated delivery charge.
 

You will have the opportunity  to view the finalised delivery charges on your order at the checkout stage before you complete your order and make payment.

Acceptance of delivery

Deliveries must be signed for, and anyone at the delivery address who receives the products shall be presumed by Going Global Skills to be authorised to receive the products.

Unfortunately Going Global Skills and its carriers are unable to provide an estimate of the delivery time. If you are unsure if you will be available at the delivery address during the delivery hours, we recommend nominating a work address or address of a family member who will be present during the delivery hours. In the instance someone is not able to sign for your delivery, Going Global Skills’ carrier will leave a card. When delivered by Royal Mail you will need to collect your delivery from the closest collection Post Office. Any other carrier you will need to contact them directly to make alternative delivery arrangements, which may include a re-delivery fee charged by Going Global Skills if re-delivery is required.

Please note that risk for loss or damaged product passes to the customer upon delivery of the product(s) by the courier.

Delivery Problems

If your delivery has not arrived, please contact Customer Service. If you wish to return a product delivered damaged or otherwise, please refer to Going Global Skills Online Returns Policy.Delivery Information

 

Returns policy

Change of mind returns

If you wish to return an item because you have changed your mind about your purchase, Going Global Skills will offer you an exchange voucher or refund provided that:

and that:

If these requirements are not satisfied Going Global Skills reserves the right not to offer an exchange voucher or refund for change of mind returns.

goods on which a change of mind return is not available

Going Global Skills will not accept the return of items if the manufacturer precludes this option

These products can still be returned if they are faulty, not fit for purpose or do not match the sample or description.

other returns

Going Global Skills will accept product returns and provide you with an exchange voucher, refund or repair where:

Going Global Skills  may elect to return the product to the manufacturer’s repair agent to determine the nature of the problem. Going Global Skills reserves the right not to offer an exchange voucher, refund or repair where the item fault is a result of misuse or neglect.

Please be aware that data (including, but not limited to, images, music & video) may be lost during the repair process of electrical and electronic products.

Goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair goods.

Claims for compensation or reasonable expenses incurred in returning your purchase should be addressed to our Customer Service team at the address below and need to be accompanied with supporting evidence.

Our goods come with guarantees that cannot be excluded under UK Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Website: www.goingglobalskills.com
Phone: 0191 5166720
Going Global Skills
NE BIC, Enterprise Park East, Wearfield, Sundcerland SR5 2TA UK

Going Global Skills reserves the right to

Assess the condition and age of returned goods prior to providing a repair, exchange or refund. This may result in a repair, exchange or refund being refused.

please note:

privacy

Going Global Skills is committed to protecting your privacy. Any personal information obtained from you for the purposes of executing a refund, repair or exchange will be handled in accordance with Going Global Skills’ privacy policy.